Getting Warranty Work Done

When we purchased our Cayman and did the walkthrough of the motorhome we agreed with the dealer that we would drive it to Oregon for them to complete the warranty work. The large one-piece Pana-Vision windshield was chipped during the drive from the Indiana factory, the floor had some scratches, the carpet in the bedroom was dirty, one cushion on the couch had mis-matched stitching, there were a couple paint issues, and a few other minor items needing to be resolved.

Long before we purchased this motorhome, when we had our 2007 La Palma, we had scheduled an appointment at the Monaco factory in Oregon and planned to tour the factory. We'll get a tour in the next day or so. We've been at the dealers camping area in Junction City for the past week and they have accomplished a lot! The windshield has been replaced (what a job!), the floor is partially torn up (gotta watch our step), the coach went to the paint shop today (yeah! they'll wash it), the cushion is being replaced, and the other "minor" issues have been resolved. After it returns from the paint shop they plan to finish the floor (cross your fingers that it arrives today) and then clean the carpets. I plan for them to give it a thorough cleaning to remove all the dust they created. They spent some time with me discussing the various cleaning products they use. And they will also have a technician review all the systems on the coach with us before we leave.

Every day around 7:00 AM a driver comes to our motorhome and moves it across the street to the service area. We have to have it ready for them which means putting everything back in its storage spot, but that's not a problem. At the end of the day, by 5:00 PM, they park it out front and we drive it back to the "campsite" across the street. They provide 50 AMP electrical hookups and there's a dump station. They have a waiting area with couches, chairs, TV, WiFi internet, magazines, puzzles, coffee, and an occasional snack. The staff are very friendly and professional and the other customers waiting with us are fun and interesting, most in a good mood. Some come and go quickly (the lucky ones) while others have been here for a week or more. We planned one week here with the dealer and another at the Monaco factory, but it seems that all the work will be completed by the dealer.

During the day we use our laptops, read magazines, and I crochet. The best part is meeting new friends and sharing experiences. We are happy to share our knowledge of computers and connectivity with other RVers. One evening we shared a glass of wine and some smoked salmon with some new friends. We've had dinner at another friend's motorhome a couple times and have been able to meet up with other friends. As Louis said to us, you meet some of the nicest people on the motorhome highway.