Rio on the Rio

It's a good feeling when you get good customer service. And such was the feeling when we needed help from Rio Products.

Rick had purchased a new Rio Gold fly line and had used it for a while when the tip of the line started to separate. Like the outer coating was separating from the core. Since it was only the first 16" or so of the line we thought it couldn't be caused by moving through the ferrules of the rod so we called Rio to see if they would replace the line. The company has been in business for a long time and we knew they stood behind their stuff. We'd used their fly fishing products for years and knew many fishing guides who also did. We called the company and immediately spoke with a gentleman who asked us to send them a note and a piece of the bad line. He understood that we were fishing, apologized for any inconvenience and said if they found it to be something wrong with the line they would have a new line out to us in a couple days. And he was correct. Without any questions we had a new line in our hands in just a couple days. This is truly great customer service.

Rio Fly Fishing Products

I'd been looking at another line for next year, made by another company, but I think I'll just stick with what I know is good and reliable. And with a company that stands behind their products. Thank you Rio!